You can use our Store Locator to find the nearest Surplus Furniture & Mattress Warehouse location. Simply enter your city or postal code to see stores in your area along with their hours and contact information.

Store hours vary by location. Most of our stores are open Monday through Saturday from 10am to 9pm, and Sunday from 11am to 6pm. Please check the Store Locator for specific hours at your preferred location, as hours may vary on holidays.

Our free layaway program allows you to reserve items with a deposit and pay over time. Here's how it works:

1. Select the items you want to purchase
2. Put down a minimum deposit (typically 10-20%)
3. Make payments on your schedule
4. Once paid in full, pick up your items

There are no interest charges or service fees. Visit your local store to get started!

Yes! We offer delivery services at all locations. Delivery rates and availability vary by store and your location. Some stores also offer same-day delivery on select in-stock items. Contact your local store for delivery rates and scheduling.

We want you to be satisfied with your purchase. Items may be returned within 7 days of delivery/pickup in original, unused condition with all packaging and your receipt. Please note:

• Mattresses and bedding may have specific return restrictions
• Clearance and "as-is" items are final sale
• Contact your local store for return assistance

Yes! If you find the exact same item at a lower price from a local competitor, we'll match it. The item must be:

• Identical brand, model, and specifications
• Currently advertised by a local retail store
• Available for purchase (not sold out)

Bring proof of the competitor's price to any store associate.

Yes, we offer flexible financing options through our financing partners. Benefits include:

• No interest options on qualifying purchases (OAC)
• Easy monthly payments
• Quick approval process

Apply in-store with valid ID. Speak with a sales associate about current promotions and eligibility.

The best way to check item availability is to contact your local store directly. Stock varies by location, and our team members can confirm what's available and even hold items for you. You can find store contact information in our Store Locator.

Our website allows you to browse our selection and find items you're interested in. For purchases, please visit your local store where our knowledgeable staff can help you select the perfect furniture and arrange delivery. Contact your nearest store to discuss availability and pricing.

Assembly services vary by location and item type. Many items come fully assembled, while others may require simple setup. Our delivery teams can often assist with basic assembly. Contact your local store to ask about assembly options for specific items.

Most of our products come with manufacturer warranties. Coverage periods vary by product and manufacturer. We also offer extended protection plans for additional peace of mind. Ask your sales associate about warranty coverage for specific items and available protection plans.

To file a warranty claim:

1. Locate your original receipt (proof of purchase)
2. Contact the store where you made your purchase
3. Describe the issue with your product
4. Our team will guide you through the warranty process

Keep your receipt in a safe place as it's required for all warranty claims.

Yes! We carry a variety of mattress protectors and bedding accessories. Mattress protectors help extend the life of your mattress and may be required to maintain your mattress warranty. Ask our staff about the best options for your mattress.

Yes, most in-stock items can be taken home the same day if you have appropriate transportation. Our team can help you with loading. For larger items or if you need delivery, same-day delivery may be available at participating locations for an additional fee.

Yes! Floor models and clearance items are often available at reduced prices. These items are sold "as-is" and are typically final sale. Availability varies by location, so visit your local store to see what's available.

Proper care extends the life of your furniture:

• Upholstery: Vacuum regularly, blot spills immediately, consider fabric protection
• Wood: Dust with a soft cloth, avoid direct sunlight, use coasters
• Leather: Dust regularly, condition periodically, keep away from heat sources
• Mattresses: Use a protector, rotate regularly, don't jump on the bed

Yes, gift cards are available at all store locations. They make great gifts for housewarmings, weddings, or any occasion. Visit your local store to purchase a gift card in any amount.

Yes, all of our stores are wheelchair accessible. We have accessible parking and our staff is happy to provide assistance. Service animals are welcome. If you require any accommodation, please let us know and we'll be glad to help.

The best way to get assistance is to contact your local store directly. You can find store contact information in our Store Locator. For online inquiries, you can use the contact form on this page.

We may be able to offer special pricing for large orders or commercial purchases. Contact your local store manager to discuss your needs and potential volume discounts.

Special orders may be available for certain items or configurations not currently in stock. Availability, pricing, and lead times vary. Contact your local store to inquire about special order options.

We accept various payment methods including:

• Cash
• Debit cards
• Major credit cards (Visa, Mastercard, American Express)
• Financing (with approved credit)

Payment options may vary by location.

Before shopping:

1. Measure your room dimensions
2. Note doorways, hallways, and stairs (for delivery access)
3. Consider traffic flow and other furniture
4. Bring your measurements to the store

Our staff can help you choose pieces that fit your space perfectly.

Old furniture removal services vary by location. Some stores offer removal for an additional fee when you purchase replacement furniture. Contact your local store to ask about removal options and pricing in your area.

Please inspect your furniture at the time of delivery or pickup. If you notice any damage:

1. Note it on the delivery receipt before signing
2. Take photos of the damage
3. Contact the store immediately

We'll work with you to resolve the issue, which may include repair, replacement, or refund.

Delivery timeframes depend on:

• Item availability (in-stock vs. special order)
• Your location
• Delivery schedule

In-stock items can often be delivered within a few days. Contact your store when purchasing to get an estimated delivery date.

Yes, someone 18 years or older must be present to receive the delivery, sign for it, and inspect the items. Please ensure the delivery area is clear and accessible.

Please contact your store as soon as possible if you need to cancel an order. Cancellation policies may vary based on whether items have shipped, been delivered, or are special orders. Deposits may or may not be refundable depending on circumstances.

Discount programs vary by location. Please contact your local store to inquire about any available discounts for military personnel, seniors, or other groups.

Stay informed about our latest deals by:

• Visiting our website regularly for current promotions
• Following us on social media
• Asking in-store about upcoming sales

Our best deals often happen during holiday weekends and special events!